Privacy Policy

1. Introduction

Devoffice LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform and services, including KargoOfis, Online Randevu, TruckersOS, and any other services under the Devoffice ecosystem (collectively, the "Services").

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, billing address, and payment information
• Profile Data: User preferences, settings, and customizations within our Services
• Communications: Information you provide when contacting customer support or communicating with us
• Business Data: Information you upload, store, or process through our Services (e.g., shipment details, appointment records, fleet data)

2.2 Information Automatically Collected

• Usage Data: Log files, IP addresses, browser type, device information, operating system, and pages visited
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to enhance user experience and analyze usage patterns
• Location Data: GPS and location information (specifically for TruckersOS fleet tracking with user consent)
• Performance Data: Service performance metrics, error logs, and diagnostic information

3. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, maintain, and improve our SaaS Services
• Account Management: To create and manage your subscription account
• Payment Processing: To process subscription payments and prevent fraud
• Customer Support: To respond to inquiries and provide technical assistance
• Communications: To send service updates, security alerts, and administrative messages
• Marketing: To send promotional materials (with your consent, and you may opt-out at any time)
• Analytics: To understand usage patterns and improve our Services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address fraud, security issues, and technical problems

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we process personal data based on:

• Contract Performance: Processing necessary to provide our Services under our Terms of Service
• Legitimate Interests: To improve our Services, prevent fraud, and ensure security
• Consent: For marketing communications and certain data processing activities (you may withdraw consent at any time)
• Legal Obligations: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We work with third-party service providers who perform services on our behalf:

• Cloud Infrastructure: AWS, Google Cloud, Microsoft Azure (data hosting and storage)
• Payment Processors: Stripe, PayPal (payment processing)
• Email Services: SendGrid, Amazon SES (transactional emails)
• Analytics: Google Analytics, Mixpanel (service analytics)
• Shipping Carriers: USPS, UPS, FedEx, DHL (for KargoOfis shipment processing)

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

5.2 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Services of any such change in ownership.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or the public.

5.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls: Role-based access controls and multi-factor authentication
• Security Audits: Regular security assessments and penetration testing
• Compliance: SOC 2 Type II compliance and adherence to industry best practices
• Data Backup: Regular automated backups with disaster recovery procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations:

• Active Accounts: Data is retained while your subscription is active
• Cancelled Accounts: Data is retained for 90 days after cancellation, then permanently deleted unless required for legal compliance
• Financial Records: Payment and tax records are retained for 7 years as required by US tax law
• Legal Holds: Data subject to legal hold will be retained until the matter is resolved

8. Your Rights and Choices

8.1 Access and Portability

You have the right to access your personal data and request a copy in a portable format. You can export your data through your customer panel or by contacting us.

8.2 Correction and Updates

You can update your account information at any time through your customer panel settings.

8.3 Deletion

You may request deletion of your account and associated data. Log in to your customer panel and navigate to Account Settings > Delete Account, or contact us at [email protected].

8.4 Marketing Opt-Out

You can opt out of marketing communications by clicking the "unsubscribe" link in any marketing email or updating your preferences in your customer panel.

8.5 Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

8.6 California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact us at [email protected] with "CCPA Request" in the subject line.

8.7 GDPR Rights (EEA, UK, Switzerland)

If you are in the EEA, UK, or Switzerland, you have additional rights under GDPR:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

9. Children's Privacy (COPPA Compliance)

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at [email protected], and we will take prompt steps to delete such information.

10. International Data Transfers

Devoffice LLC is based in Florida, United States. Your information may be transferred to and processed in the United States or other countries where our service providers operate. These countries may have data protection laws different from your country.

For transfers from the EEA, UK, or Switzerland to the United States, we rely on Standard Contractual Clauses approved by the European Commission and implement appropriate safeguards.

11. Third-Party Links

Our Services may contain links to third-party websites (e.g., shipping carrier websites, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Email Communications (CAN-SPAM Compliance)

We comply with the CAN-SPAM Act for all marketing emails:

• We clearly identify promotional messages as advertisements
• We include our valid physical postal address in all emails
• We provide a clear and easy way to opt-out of future emails
• We honor opt-out requests within 10 business days
• We monitor third-party email marketing services for compliance

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice in your customer panel

Your continued use of our Services after such changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Devoffice LLC
Email: [email protected]
Phone (USA): +1 813 532 7254
Phone (Turkey): +90 850 308 0 348