Refund Policy

1. Overview

Devoffice LLC is committed to customer satisfaction. This Refund Policy explains our policies and procedures regarding refunds for our SaaS subscription services, including KargoOfis, Online Randevu, TruckersOS, and all other services under the Devoffice ecosystem.

This Refund Policy is part of and incorporated into our Terms of Service. By subscribing to our Services, you agree to this Refund Policy.

2. 14-Day Money-Back Guarantee

2.1 Eligibility

We offer a 14-day money-back guarantee for new customers who subscribe to any of our Services for the first time. This guarantee applies to:

• First-time subscribers to Devoffice Services
• New subscriptions to any plan tier (Premium, Gold, or Platinum)
• Direct subscriptions purchased through our website

2.2 How to Request a Refund

To request a refund under our 14-day money-back guarantee:

1. Log in to your customer panel at your respective service domain
2. Navigate to Account Settings > Subscription > Request Refund
3. Or email us at [email protected] with "Refund Request" in the subject line
4. Include your account email, subscription plan, and reason for the refund request

2.3 Refund Processing

• Refund requests submitted within 14 days of initial subscription will be processed within 5-7 business days
• Refunds will be issued to the original payment method used for the subscription
• Upon refund approval, your account will be immediately deactivated
• You will receive a confirmation email once the refund has been processed
• Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account

2.4 Exclusions

The 14-day money-back guarantee does not apply to:

• Renewals of existing subscriptions (only applies to first-time subscriptions)
• Subscriptions that have been previously refunded and re-subscribed
• Accounts found to have violated our Terms of Service or Acceptable Use Policy
• Subscriptions purchased through third-party resellers or platforms
• Add-on services or one-time purchases (subject to separate refund terms)

3. Subscription Cancellation

3.1 Cancellation Process

You may cancel your subscription at any time through your customer panel:

1. Log in to your customer panel
2. Go to Account Settings > Subscription Management
3. Click "Cancel Subscription"
4. Confirm your cancellation request
5. You will receive a confirmation email

3.2 Effect of Cancellation

• Cancellation is effective at the end of your current billing period
• You will retain full access to all Services until the end of your paid period
• Recurring billing will automatically stop after your current period ends
• No refund will be provided for the unused portion of your current billing period (except as provided in Section 5)
• Your data will be retained for 90 days after cancellation, after which it will be permanently deleted

3.3 No Partial Billing Period Refunds

In accordance with industry-standard SaaS practices and US consumer protection laws, we do not provide refunds for partial billing periods when you cancel mid-cycle. For example, if you cancel on day 15 of your monthly subscription, you will not receive a refund for the remaining days, but you will continue to have access until the end of the billing period.

4. Plan Changes and Prorated Credits

4.1 Upgrades

When you upgrade your subscription plan:

• The upgrade takes effect immediately
• You will be charged a prorated amount for the upgrade for the remainder of your current billing period
• On your next billing date, you will be charged the full price of the new plan

4.2 Downgrades

When you downgrade your subscription plan:

• The downgrade takes effect immediately
• You will receive a prorated credit for the difference between the plans
• The credit will be automatically applied to your next billing cycle
• Credits are non-refundable and cannot be withdrawn as cash

5. Special Circumstances and Exceptions

5.1 Service Outages

If our Services experience significant downtime or outages due to reasons within our control:

• We will provide service credits for verified downtime exceeding 1% of the billing period (approximately 7.2 hours per month)
• Service credits will be calculated as a prorated refund based on downtime duration
• Credits will be automatically applied to your next billing cycle
• In cases of extended outages (more than 48 consecutive hours), you may request a full refund for that billing period

5.2 Billing Errors

If you are charged incorrectly due to a billing error on our part:

• Contact us immediately at [email protected]
• We will investigate the issue within 2 business days
• If confirmed, we will issue a full refund for the incorrect charge within 5-7 business days
• Duplicate charges will be refunded immediately upon verification

5.3 Unauthorized Charges

If you believe you have been charged without authorization:

• Contact us immediately with details of the unauthorized charge
• We will investigate and, if confirmed, issue a full refund
• Your account will be secured and password reset procedures will be initiated
• We may request additional verification to prevent fraud

5.4 Extraordinary Circumstances

We understand that exceptional situations may arise. We may consider refund requests outside of our standard policy in cases such as:

• Serious illness or medical emergency (documentation may be required)
• Natural disasters or force majeure events affecting your ability to use the Services
• Verifiable technical issues preventing access to the Services for an extended period

Such requests will be reviewed on a case-by-case basis. Please contact us at [email protected] with "Special Circumstances Refund Request" in the subject line and provide relevant documentation.

6. Non-Refundable Items and Services

The following are generally non-refundable:

• Subscription renewals beyond the 14-day money-back guarantee period
• Partial billing periods (unless covered under Section 5)
• One-time setup fees (if applicable)
• Premium add-ons or additional services (subject to their own refund terms)
• Third-party services or integrations purchased through our platform
• Custom development or consulting services

7. Refund Processing and Timeline

7.1 Processing Time

• Refund requests are reviewed and processed within 5-7 business days
• Billing error refunds are processed within 2-3 business days
• Special circumstances requests may take up to 14 business days for review and processing

7.2 Refund Method

• Refunds are issued to the original payment method used for the subscription
• For credit/debit card payments, refunds appear within 5-10 business days depending on your financial institution
• For PayPal payments, refunds typically appear within 3-5 business days
• For other payment methods, processing times may vary

7.3 Refund Notifications

You will receive email notifications at each stage of the refund process:

• Confirmation that your refund request has been received
• Notification when your refund has been approved or denied
• Confirmation when the refund has been processed and issued

8. Chargebacks and Disputes

8.1 Contact Us First

Before initiating a chargeback with your financial institution, please contact us directly at [email protected]. Most billing issues can be resolved quickly and amicably without the need for formal dispute procedures.

8.2 Chargeback Consequences

Initiating a chargeback may result in:

• Immediate suspension or termination of your account
• Loss of access to all Services and data
• Additional fees to cover chargeback processing costs (as permitted by law)
• Inability to create future accounts with Devoffice LLC

8.3 Fraudulent Chargebacks

Chargebacks that are found to be fraudulent or filed in bad faith may result in legal action and reporting to fraud prevention agencies.

9. Compliance with Consumer Protection Laws

9.1 Federal Trade Commission (FTC) Compliance

This Refund Policy complies with FTC regulations regarding online subscriptions and automatic renewals:

• Clear disclosure of subscription terms before purchase
• Easy-to-use cancellation mechanism through customer panel
• Email reminders before automatic renewal charges
• Transparent refund policies and procedures

9.2 State Consumer Protection Laws

As a Florida-based company, we comply with Florida consumer protection statutes and regulations. We also honor applicable consumer protection laws in other states where our customers are located.

9.3 California Automatic Renewal Law

For California residents, we comply with California's Automatic Renewal Law (ARL):

• Clear and conspicuous disclosure of subscription terms
• Affirmative consent before charging
• Easy cancellation mechanism that is online and similar to the signup process
• Acknowledgment of subscription terms provided to subscribers

10. Data Retention After Refund

Upon receiving a refund:

• Your account will be immediately deactivated
• Your data will be retained for 30 days in case you wish to reactivate
• After 30 days, all data will be permanently deleted from our systems
• You may request immediate data deletion by contacting us
• Financial records will be retained for 7 years as required by US tax law

11. Modifications to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes via:

• Email notification to your registered email address
• Prominent notice in your customer panel
• Updated "Last Updated" date at the top of this policy

Your continued use of our Services after such modifications constitutes acceptance of the updated Refund Policy. If you do not agree with the changes, you may cancel your subscription in accordance with this policy.

12. Contact Us

If you have questions about this Refund Policy or wish to request a refund, please contact us:

Devoffice LLC
Email: [email protected]
Phone (USA): +1 813 532 7254
Phone (Turkey): +90 850 308 0 348